Each ASMR packing video takes over 8 hours to complete, from filming to editing, so we’re unable to create one for every order. However, every order is still packed with the same care, detail, and love shown in our videos 💗

If you would like an ASMR packing video for your order, please note: a minimum purchase of USD $300 or more is required, and you must contact us in advance before placing your order to request it. Orders with video requests will also follow our filming schedule before shipment.

Yes. We offer free standard shipping to eligible countries available at checkout.

Orders are processed within 1–5 business days. After shipment, delivery usually takes 7–30 business days depending on your location and customs clearance.

Please note that delays may occasionally occur due to customs inspections, weather conditions, or other external logistics factors.

We currently ship to selected countries available at checkout.

If your country is not shown at checkout, it means we are not able to deliver to your location at this time.

Yes — every order comes with our signature gift box packaging.

All items are carefully packed to make your order feel like a ready-to-gift experience, whether for yourself or someone special.

Each order includes:

• Your selected jewelry item(s)
• Premium gift box packaging
• A Lucky Spoon surprise experience
• Jewelry care instructions

Inside the Lucky Spoon, you will receive randomly selected small gifts such as hair accessories, mini bags, keychains, combs, keepsakes, greeting cards, cute plush toys, and notes etc.

With thousands of possible combinations, every box is completely unique.

It is designed to be a joyful unboxing experience — perfect for treating yourself or gifting to someone special.

✨ Thoughtful Surprises in Every Box ✨

Every order includes our Lucky Spoon surprise experience.

Here’s how it works:
• Under $100 → 1 Lucky Spoon (5+ surprise gifts inside)
• $100–$200 → 2 Lucky Spoons
• Over $200 → extra special large surprise box

Each Lucky Spoon contains a random mix of small gifts such as accessories, mini items, keepsakes, greeting cards, cute plush toys, and notes etc.

With thousands of possible combinations, every box is uniquely packed — no two orders are ever the same.

It’s a surprise experience designed to bring joy, whether for yourself or as a gift for someone special.

All of our jewelry is crafted from 925 and 999 sterling silver.

We focus on high-quality materials designed for durability, shine, and everyday wear.

Our pieces are also suitable for most sensitive skin types.

We offer a 30-day return policy for eligible items.

Items must be unworn, undamaged, and returned in original packaging with proof of purchase.

Custom or personalized items and sale items are non-returnable.

Customers are responsible for return shipping costs.

Once approved, refunds are processed to the original payment method within 10 business days.

We also offer one free reshipment for lost or damaged packages during transit.